Refund policy

Return & Refund Policy – Golden Premium Hair

At Golden Premium Hair, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a return and refund policy under the conditions below.

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1. Return Eligibility (30 Days)

You may request a return within 30 days of receiving your order if:
• The product has a manufacturing defect
• The item received does not match the description (style, length, color, or cap construction)

To initiate a return, you must contact our customer service first.

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2. Return Conditions (VERY IMPORTANT)

To be eligible for a return:
• Item must be unused, unworn, and unaltered
• Item must be in original packaging with all tags attached
• Lace must NOT be cut
• Wig must be in original condition (no styling, no washing, no odor)

⚠️ Due to hygiene reasons, any used or altered wig cannot be returned or refunded.

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3. Return Process
1. Contact us at support@goldenpremiumhair.com with your order number
2. Wait for return approval and instructions
3. Ship the item to the address provided
4. Send us your tracking number

⚠️ Unauthorized returns will NOT be accepted

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4. Return Shipping Costs
• If the return is due to our error (wrong item, defect):
👉 We cover return shipping
• If the return is due to customer reasons (change of mind, wrong choice):
👉 Customer pays return shipping

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5. Non-Returnable Items

The following items are FINAL SALE and cannot be returned:
• Wigs with cut lace
• Customized wigs (cap size, color, style)
• Clearance / sale items
• Hair care products, accessories, or liquids
• Items returned without authorization

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6. Refund Policy

Full Refund

You are eligible for a full refund if:
• You received a defective or incorrect product
• The item is returned in original condition

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Partial Refund

We may offer a partial refund if:
• The item shows signs of minor use
• You prefer to keep the item

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Customer-Initiated Return

If you return an item for personal reasons:
• A $20 CAD fee may be deducted (shipping/handling)
• Return must be requested within 30 days

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7. Refund Processing Time

Once your return is received and inspected:
• Approval notification will be sent
• Refund will be issued to your original payment method

Estimated processing time:
• PayPal: 1–2 business days
• Debit/Credit Card: 5–10 business days

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8. Exchanges

We accept exchanges under these conditions:
• Item must be unused and in original condition

If exchanging:
• Higher price item → you pay the difference
• Lower price item → we refund the difference

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9. Refused Deliveries

If a package is refused without contacting us first, a full refund is not guaranteed.

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10. Important Notice
• You must contact us before returning any item
• Returns without approval will be rejected
• We are not responsible for lost return packages without tracking

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11. Contact Information

Golden Premium Hair
📍 Address: 1180 Rue de Bleury, Montreal, QC, Canada
📞 Phone: +1 438-435-2386
📧 Email: support@goldenpremiumhair.com