Privacy policy

Privacy Policy – Golden Premium Hair

Golden Premium Hair (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website (the “Site”) or communicate with us.

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1. Our Commitment to Your Privacy

We are committed to:
• Keeping your personal information confidential and secure
• Never selling or renting your personal data
• Using your information only to improve your shopping experience

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2. Information We Collect

We may collect personal information when you:
• Create an account
• Place an order
• Contact us (WhatsApp, phone, email)
• Subscribe to promotions or newsletters

This information may include:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (secured)

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3. How We Use Your Information

Your information is used to:
• Process and deliver your orders
• Communicate with you about your purchases
• Provide customer support
• Send promotions (if you opt-in)
• Improve our products and services
• Recommend personalized products
• Handle returns or exchanges

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4. Communication (SMS & Marketing)

By providing your phone number, you agree to receive:
• Order updates
• Promotions and offers (if subscribed)

You can unsubscribe at any time by:
• Replying STOP to messages
• Contacting us directly

⚠️ Message and data rates may apply depending on your carrier.

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5. Cookies & Tracking Technologies

We use cookies and similar technologies to:
• Improve website performance
• Analyze user behavior
• Personalize your experience

You can disable cookies in your browser settings.

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6. Third-Party Tools

We may use third-party services (such as analytics and advertising tools) to understand how users interact with our Site.

For example, we may use tools that:
• Track website usage
• Analyze traffic and performance
• Improve marketing strategies

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7. Data Security

We take appropriate measures to protect your personal information:
• Secure Socket Layer (SSL) encryption
• Secure servers and systems
• Limited employee access

However, no system is 100% secure, and we cannot guarantee absolute protection.

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8. User Content (Photos & Reviews)

If you submit:
• Reviews
• Photos
• Videos

You agree that we may:
• Display them on our website or social media
• Use them for marketing purposes

Your email remains private, but shared content may be public.

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9. Children’s Privacy

We do not knowingly collect information from children under 13 years old.
If you are under 18, you must use this Site with a parent or guardian.

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10. Your Rights & Choices

You have the right to:
• Access your personal information
• Update or correct your data
• Request deletion of your data
• Unsubscribe from marketing emails

To do so:
• Log into your account
• Or contact us directly

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11. Opt-Out

You can:
• Unsubscribe from emails using the link provided
• Stop SMS messages by replying STOP
• Contact us to remove your data

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12. Updates to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page.

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13. Contact Information

Golden Premium Hair
📍 Address: 1180 Rue de Bleury, Montreal, QC, Canada
📞 Phone: +1 438-435-2386
📧 Email: support@goldenpremiumhair.com